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Title
Text copied to clipboard!Technology Operations Manager
Description
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We are looking for a Technology Operations Manager who will be responsible for overseeing and managing the organization's technology infrastructure and operations. The ideal candidate will ensure that all technology systems and processes are running smoothly, efficiently, and securely. This role involves strategic planning, implementation, and management of technology solutions that align with the organization's goals and objectives. The Technology Operations Manager will collaborate closely with various departments to identify technology needs, implement improvements, and ensure compliance with industry standards and best practices.
The successful candidate will have a strong background in technology management, excellent leadership skills, and the ability to communicate effectively with both technical and non-technical stakeholders. They will be responsible for managing a team of IT professionals, providing guidance, mentorship, and support to ensure optimal performance and professional growth. Additionally, the Technology Operations Manager will be tasked with developing and maintaining policies and procedures related to technology operations, ensuring that the organization remains compliant with relevant regulations and standards.
Key responsibilities include overseeing the maintenance and support of hardware, software, networks, and systems, ensuring minimal downtime and disruption to business operations. The Technology Operations Manager will also be responsible for managing vendor relationships, negotiating contracts, and ensuring that service level agreements are met. They will monitor and analyze technology performance metrics, identify areas for improvement, and implement solutions to enhance efficiency and effectiveness.
The ideal candidate will possess strong problem-solving skills, the ability to manage multiple projects simultaneously, and a proactive approach to identifying and addressing potential issues before they escalate. They will stay current with emerging technologies and industry trends, evaluating their potential impact on the organization and recommending appropriate actions. The Technology Operations Manager will also be responsible for budgeting and financial planning related to technology operations, ensuring that resources are allocated effectively and efficiently.
In addition to technical expertise, the successful candidate will demonstrate strong interpersonal skills, the ability to build and maintain positive relationships with colleagues, vendors, and stakeholders, and a commitment to providing exceptional customer service. They will foster a culture of continuous improvement, innovation, and collaboration within the technology operations team and across the organization.
This role requires a candidate who is highly organized, detail-oriented, and capable of working independently as well as collaboratively within a team environment. They must be adaptable, able to respond effectively to changing priorities and demands, and committed to maintaining the highest standards of professionalism and integrity.
If you are passionate about technology, possess strong leadership skills, and are committed to driving operational excellence, we encourage you to apply for this exciting opportunity to join our dynamic team as a Technology Operations Manager.
Responsibilities
Text copied to clipboard!- Manage and oversee the organization's technology infrastructure and operations.
- Develop and implement strategic technology plans aligned with organizational goals.
- Ensure the security, reliability, and efficiency of technology systems and networks.
- Lead and mentor a team of IT professionals, fostering professional growth and development.
- Manage vendor relationships, negotiate contracts, and ensure compliance with service level agreements.
- Monitor technology performance metrics and implement improvements as needed.
- Develop and maintain technology-related policies, procedures, and compliance standards.
- Prepare and manage budgets related to technology operations and infrastructure.
Requirements
Text copied to clipboard!- Bachelor's degree in Information Technology, Computer Science, or related field.
- Minimum of 5 years of experience in technology operations management or related role.
- Strong knowledge of IT infrastructure, systems, networks, and security protocols.
- Proven leadership and team management experience.
- Excellent problem-solving, analytical, and organizational skills.
- Strong communication and interpersonal skills, able to interact effectively with diverse stakeholders.
- Experience managing vendor relationships and negotiating contracts.
- Ability to stay current with emerging technologies and industry trends.
Potential interview questions
Text copied to clipboard!- Can you describe your experience managing technology infrastructure and operations?
- How do you ensure the security and reliability of technology systems within an organization?
- What strategies do you use to manage and motivate your IT team?
- Can you provide an example of a time when you successfully managed a technology-related project?
- How do you stay current with emerging technologies and industry trends?
